Privacy Policy

Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

SERVICIOS INTEGRALES LLC (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, email address, phone number, physical address
  • Payment information when you make a payment or request a service
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)
  • Information and documents you voluntarily provide in connection with tax preparation, ITIN services, bookkeeping, payroll, business registration, consulting, or other requested services

Non-Personal Information:

  • IP address, browser type, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication:

  • Records of inquiries and service requests
  • Appointment details and preferences
  • Document requests and service-related communications
  • Service history and feedback

2. How We Use Your Information

We use collected data for:

  • Providing and improving our services
  • Processing transactions and payments
  • Communicating with you about your inquiries, appointments, document requests, tax preparation, ITIN services, bookkeeping, payroll, business registration, customer support, and promotions
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent
  • Complying with applicable legal, tax, regulatory, and professional requirements

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, document requests, service updates, filing status updates, customer support, and other important service-related communications.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying “STOP”
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed promptly

Message Frequency & Content:

  • Message frequency varies based on your interactions with our business
  • Messages will be directly related to the services you have requested or the consent you have provided
  • We do not send promotional content without specific consent

Help & Support:

  • Reply “HELP” for assistance or contact us at info@sitaxes.com
  • Customer support is available during regular business hours

Carrier Information:

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

  • Third-party vendors who assist in our operations, such as payment processing, scheduling, customer service, communications, document management, bookkeeping software, tax preparation software, and related business systems
  • SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
  • All service providers are expected to maintain appropriate confidentiality and security

Legal Compliance:

  • If required by law, legal process, regulation, or to protect our rights
  • In response to valid requests from government agencies, tax authorities, courts, or law enforcement

Business Transfers:

  • In case of mergers, acquisitions, reorganization, or sale of assets
  • In such cases, your data remains protected under the terms of this policy, subject to applicable law

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

  • Encryption of sensitive data where appropriate
  • Secure access controls and authentication mechanisms
  • Regular system updates and security practices
  • Employee training on data protection and confidentiality
  • Secure document and data handling procedures
  • Backup and recovery procedures where applicable

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially reasonable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior
  • Remember your preferences
  • Improve website functionality and user experience
  • Measure the effectiveness of our services and communications

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

  • Access, update, or request deletion of your personal information, subject to applicable legal and record-retention requirements
  • Opt-out of marketing emails by clicking “unsubscribe” in our emails
  • Opt-out of SMS messages by replying “STOP”
  • Request information on how we process your data
  • Withdraw consent at any time for future communications
  • Contact us with questions or concerns regarding your personal information

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, platforms, payment processors, scheduling systems, or other services. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by SERVICIOS INTEGRALES LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we may notify you by email, through our website, or through other appropriate communication channels.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

SERVICIOS INTEGRALES LLC
7002 Evergreen Ct, Suite A
Annandale, VA 22003

Phone: (571) 236-4643
Email: info@sitaxes.com
Website: https://sitaxes.com

By using our website and services, you consent to this Privacy Policy.